Terms Of Purchase And Use


1 Introduction

This document (together with any document referred to herein) defines the terms governing the use of this website (www.house7.gr) and the purchase of products through this website (hereinafter referred to as the "Terms"). Please read these Terms, the Cookies Policy and the Privacy Policy (both referred to hereafter collectively as the "Data Protection Policies") carefully before you start using this website. By using this website or placing an order through it you agree to be bound by these Terms and Privacy Policy, therefore if you do not agree you should not use this website. These Terms are subject to change. It is your responsibility to read them at regular intervals, as the Terms in effect at the time the Agreement is drawn up (as defined below) are also applicable. If you have any questions regarding the Terms or the Data Protection Policies you can contact us using the live chat channel or through social media Facebook and Instagram on the accounts HOUSE7OFFICIAL and @HOUSESEVENOFFICIAL respectively. The Agreement (as defined below) may be executed, at your option, in any of the languages ​​in which the Terms are available on this website.

2. Our Information

The sale of products through this website under the brand HOUSE 7 is carried out by "ZERVAKI KYRIAKI MONOPROSSOPI IKE", a Greek company based in Chalandri, Attica, 35 Agias Paraskevi St., VAT number: 801271567/DOU Cholargou.

3. Your Information and Your Visits to This Website

The information or personal data you provide to us is subject to processing in accordance with the Data Protection Policies. By using this website you give your consent to the processing of said information and data and declare that all the information and data you provide us is true and accurate.

4. Your Use of Our Website
By using this website and/or placing an order through it, you undertake:
a. Use the website only to submit legitimate inquiries or orders.
b. Do not place false or fraudulent orders. If we reasonably believe that such an order has been submitted we have the right to cancel it and inform the relevant authorities.
c. Provide us correctly and accurately with your e-mail address, postal address and/or other contact information. You also agree that we may use this information to contact you should this be deemed necessary (see our Privacy Policy). If you don't give us all the information we need, we can't process your order. By placing an order through the website, you warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

5. Availability of Services
The products offered through this website are available worldwide (except Russia, Venezuela) - extraordinary circumstances may affect the treaty and force us to cancel an order.


6. How the Contract is Formed

The information contained in these Terms and the details contained in this website do not constitute an offer to sell but an invitation for information. No contract shall be deemed to have been formed between us and you in respect of any products unless your order is expressly accepted by us. If we do not accept your order and the money has already been taken from your account, then it will be refunded in full. To place an order you will be asked to follow the purchase process and press the "Approve Payment" button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is an offer from you to us to purchase one or more products. All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched (“Shipping Confirmation”). The contract for the purchase of a product between us ("the Contract") will only be considered concluded when we send you the Dispatch Confirmation. The Contract will only apply to the products whose shipment we have confirmed in the Shipment Confirmation. We are not obliged to supply you with any further products that may be part of your order, unless the dispatch of those products is confirmed by a separate Dispatch Confirmation.

7. Availability of Products

All product orders are subject to availability. In light of this, in the event of supply difficulties or out-of-stock products, we reserve the right to inform you of similar products of equal or greater quality and value that you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.

8. Order Rejection

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this website. Although we make every effort to process all orders placed with us, exceptional circumstances may arise where we may need to decline to process an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time at our sole discretion. We shall not be liable to you or any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website or for refusing to process or accept an order after we have sent you the Order Confirmation.


9. Delivery

Subject to the provisions of clause 7 above regarding product availability and subject to exceptional circumstances, we will use our best endeavors to complete your order for the product(s) listed on the Dispatch Confirmation by the delivery date specified in the Dispatch Confirmation or, if no delivery date is specified, within the estimated time period shown when you select a payment method, and in any event no later than 30 days from the date of the Order Confirmation. However, delays may occur in cases such as adapting the products to the customer's requirements, depending on the delivery area or in unforeseen circumstances. Regarding the virtual gift card, we will send it within the time frame you indicated when you made the purchase. If for any reason we are unable to meet the delivery date, we will notify you and offer you the option of either continuing with the purchase by setting a new delivery date from us, or canceling the order with a full refund. Please note, however, that we do not make deliveries on Saturdays and Sundays, except in the case of the virtual gift card, which will be delivered on the date you indicate to us. For the purposes of these Terms, "delivery" shall be deemed to have taken place or the order shall be deemed to have been delivered when you or a third party designated by you, other than the carrier, has obtained physical possession or control of the products, the which will be evidenced by the signature of the proof of receipt of the order at the agreed delivery address. The Virtual Gift Card will be deemed to have been delivered, as set out in the Gift Card Terms of Use, and in any event, on the date it is sent to the email address you have provided to us.

10. Failure to Deliver

If it becomes impossible for us to deliver your order to you, we will try to contact you to make arrangements. If you are not at the delivery point on the expected collection dates, please contact us again to re-arrange delivery on another day.

If, after 5 days from when your order is available for delivery, that order has not yet been delivered for reasons not attributable to us, we will consider that you wish to cancel the Contract and the Contract will be deemed to have expired . As a result of the termination of the Contract, a credit note will be issued with the amount of your order, excluding shipping costs, which you are entitled to use within six (6) months from its issuance. In case of non-delivery and if the payment method you have chosen is cash on delivery, our store reserves the right to refuse to accept a new order from you in the future, unless it has been prepaid.

11. Transfer of Risk and Ownership of Products

Liability for the products passes to you once you or a third party designated by you, other than the carrier, has acquired physical possession or control of the products. Ownership of the products passes to you either on our receipt in full of all sums due in respect of the products, including delivery charges, or on delivery (as set out in condition 9 above) if this occurs later from collection.

12. Price and Payment

The price of each product will be that set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible and give you the option of reconfirming the order at the corrected correct price or canceling it. If we are unable to contact you, we will treat your order as canceled and refund you in full any amount you have paid. We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you the Dispatch Confirmation) where the error in price is obvious and undisputed and can reasonably be recognized by you as an incorrect price. Prices on our website include VAT but not shipping costs, which are added to the total price. Prices may change at any time, however, subject to what is specifically stated immediately above, any changes will not affect orders for which an Order Confirmation has already been sent to you. Once you have selected all the products you wish to buy, they will be added to your shopping cart and the next step is to proceed with the order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order.

Payment can be made through Viva Wallet with Visa, Mastercard credit cards, PayPal, Apple Pay where available, bank deposit or cash on delivery. To minimize the possibility of unauthorized access, your card details will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there is sufficient credit to complete the transaction. Your card will only be charged once your order has been dispatched for delivery from our warehouses. If payment is made via PayPal, the amount will be charged upon confirmation of your order. The moment you press the "Authorize Payment" button you confirm that the credit card belongs to you or that you are the legal owner of the gift card or credit voucher. Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into a Contract with you. During the purchase process, before the payment stage, you can modify the details of your order. You must select your payment method and also whether or not you want a gift certificate (if this option is available) before you finalize your order. Please note that when you press the "Approve Payment" button on the device screen, your order becomes binding and you are required to pay for it. Payment can be made with Visa, Mastercard credit cards and the above formalities apply in relation to verifying the validity and approval of your card. You also have the option to pay for your order at the store's checkout, in which case payment can be made using all the payment methods available in the store.

13. Purchase Without Registration/Purchase As Guest

This website also allows purchases through the “buy as a guest” feature. This method of purchase requires only the necessary information to process your order. Once the purchase process is complete, you will be given the option to register as a member or continue as a non-registered member.

14. Value Added Tax In accordance with applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT). In this context and in accordance with Chapter I of Title V of Directive 2006/112/EC of the European Council of November 28, 2006, regarding the common value added tax system, as incorporated into the Greek VAT Code, as the place of supply will be considered the Member State of the address where the products are to be delivered (i.e. Greece) and the applicable VAT rate in Greece will be applied. According to the applicable rules and legislation of the respective jurisdiction, the "reversal of burden" rule (Article 194 of Directive 2006/112) may apply to goods to be delivered to certain Member States of the European Union, if the customer is or required to be taxable for VAT purposes. In this case, we will not charge VAT, subject to confirmation by the recipient that the VAT charged on the items supplied will be refunded by the customer as part of the reverse charge process.

15. Returns Policy

15.1 Statutory Right of Withdrawal Right of Withdrawal If you are dealing as a consumer, you may withdraw from the Contract (except in the case of any of the products in clause 15.3 below, where the right of withdrawal is not provided) within 14 calendar days without reason. The return of the gift card is governed by the relevant Terms of Use of the Gift Card. The withdrawal period expires 14 calendar days after the day on which you or a third party designated by you, other than the carrier, acquires physical possession or control of the products, or in the case of an order with more products after 14 calendar days from the day you or a third party designated by you, other than the carrier, acquires physical possession or control of the last product. To exercise the right of withdrawal, you may either notify the Company by post at the address mentioned in clause 2, or by writing through the live chat channel, of your decision to withdraw from this Agreement in an express manner (p .eg by sending a letter by post). You may also use the opt-out form shown in the Appendix attached below, which is not mandatory. To withdraw in time, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal

If you withdraw from this Contract, we will return to you without delay and in any event within 14 days of the day on which we are informed of the withdrawal, all payments we have received from you, excluding shipping costs. The refund will be made with the same payment method you used for the original transaction, while in case you have chosen cash on delivery you will need to provide us with a bank account and IBAN to credit the amount. You may return and deliver the products hand in hand to our store, without culpable delay and in any event no later than 14 days from the day you informed us of your withdrawal from this Contract. It is considered that you have done this on time if you have sent the products before the 14 day period has passed. You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.


15.2 Contractual Right of Withdrawal

In addition to the statutory right of withdrawal provided to the consumer as set out in clause 15.1 above, we grant you a period of 30 days from Dispatch Confirmation to return the products (excluding the products referred to in clause 15.3 below, for which the right of withdrawal not provided). The return of the gift card is governed by the terms of use of the gift card. In the event that you return the products on time within the contractual withdrawal period, but late for the statutory withdrawal period, you will only be refunded the value of the returned products. Any direct costs incurred as a result of returning the products in question will be borne by you if you have not used any of the free returns methods described in clause 15.3 below. You may exercise your right of withdrawal in accordance with clause 15.1 above, however if you notify us of withdrawal after the expiry of the legal withdrawal period, you should in any event bear in mind that you are still obliged to return the products to us within 30 days from the Shipment Confirmation. If you do not return the products to us within 30 days of the Dispatch Confirmation, then we reserve the right not to accept the products and return them to you.

15.3 Common Provisions (for both cases of withdrawal)

You may not withdraw from the Contract when its subject is any of the following products:

• Products tailored to the customer's needs.

• Sealed products, which are not suitable for return for health reasons, and which have been opened after delivery. Your right to withdraw from the Contract only applies to products that are returned in exactly the same condition as when you received them. No refund will be given if the product has been used after opening, if the product is not in the same condition as delivered or if it has been damaged. Therefore, you must take due care of the products while they are in your possession. Please return the products using or including their original packaging, instructions and any other documents that may have accompanied the products. In any case, you must return the products together with the receipt you received upon delivery. When you receive the order, you will find a summary of how you can exercise the right of withdrawal.

Upon withdrawal, the respective products must be returned as follows:

a) Returns to our store

You can return any product to our store. In this case, you must go to the store and provide the receipt, which you received upon delivery, with the product, fully completed.

b) Returns by courier

If you choose to return a product via courier, you must contact us by phone or email. You must return the product in the same packaging as you received it following the instructions described in the "Shipping & Returns Policy" section of this website.


If you choose not to return the products to our store, you will be responsible for the return costs, in which case these costs will be deducted from the value of the returned products. After we have thoroughly examined the returned product, we will let you know if you are eligible for a refund. Refunds will be made as soon as possible and in any case within 15 days of the day we received the products - in the case of cash on delivery times may vary, until we receive your original payment. The refund will always be made using the same method as the payment made during your purchase, while in case of cash on delivery you will have to provide us with your bank details to credit the amount (Account number and IBAN). You are responsible for the cost and risk of returning the products to us as described above. If you have any questions, you can contact us through the live chat channel or through social media (social media) Facebook & Instagram on the accounts HOUSE7OFFICIAL and @HOUSESEVENOFFICIAL respectively.

15.4 Returns of Defective Products

In the event that you consider that the product you ordered does not comply, at the time of its delivery, with the terms of the Agreement, you should contact us immediately through the live chat channel or through social media ) Facebook & Instagram on the accounts HOUSE7OFFICIAL and @HOUSESEVENOFFICIAL respectively, detailing the product and its defect and we will instruct you on what to do next. You can return the product to our store or deliver it to a courier company. You must return the product together with the receipt, which you received when the product was delivered. We will carefully examine the returned product and inform you by e-mail within a reasonable time if you are entitled to a refund or replacement (if applicable). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we confirm to you by e-mail that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred by you in returning the product. Your refund will be made using the same method as the payment made during the purchase or, in the case of cash on delivery, to the bank you indicate to us. Your legal rights under applicable law are not affected.

15.5. Right to cancel and return products ordered from abroad

If you have ordered products through this website from another European Union member country outside of Greece, the above for returns apply with the limitation that returns by courier designated by us can only be made to the original address within Greece where the product was delivered. At the same time, we would like to inform you that we are not obliged in any way (except in the case of defective products, where this condition does not apply) to pay the shipping costs when the place of return is different from the original delivery address, as well as the return costs when the place of return is outside Greece.

16. Liability and Disclaimer

Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of such product. Subject to the above, our liability is neither excluded nor limited in the following cases: a. In the event of death or personal injury due to our negligence, b. In case of fraud or fraudulent misrepresentation, or c. In any case where it would be illegal or wrongful for us to exclude or limit, or to attempt to exclude or limit, our liability. Subject to the preceding paragraph and to the fullest extent permitted by law, and except as otherwise set out in these Terms, we shall not be liable for the following losses, however caused:

a. Loss of income or revenue

b. Loss of commercial activity

c. Loss of profits or contracts

d. Loss of expected savings

e. Loss of data, and

f. Loss of time management or working hours.


Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website. All product descriptions, information and material posted on this website are provided "as is" and without any further warranty either express or implied, except for warranties provided by law. In this light, if you are dealing as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any lack of conformity that exists at the time of delivery. Products are deemed to be in conformity with the Contract when: a) they conform to the description and quality described by us on this website, b) they are suitable for the purposes for which products of this type are normally used, and c) have the quality and performance which is normal in products of the same kind and which can reasonably be expected. To the maximum extent permitted by law, we disclaim all warranties, except those to consumers and users who cannot be legally excluded. What is provided in this condition does not affect your rights as a consumer or user, nor your right to withdraw from the Agreement.

17. Intellectual Property

You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in and to all material and content provided as part of the Website are at all times vested in us or our licensors. their. The use of this material is permitted by you only to the extent expressly approved by us or its licensees. This does not prevent you from using this website to the extent necessary to make a copy of an order or the details of the Contract.

18. Viruses, Hacking and other Cyber ​​Crimes

You may not misuse this website by knowingly transmitting viruses, trojan horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer and database connected to our website. You undertake not to attack the website through a denial of service attack or through a distributed denial of service attack. Breach of this obligation may constitute a criminal offense under applicable law. Any such violation will be reported to the appropriate law enforcement authorities with whom we will cooperate in order to reveal the identity of the cyber offender. Likewise, in the event of such a violation, your right to use this website will be immediately terminated. We are not responsible for any loss or damage caused by a denial-of-service attack, viruses or other malware or technologically harmful material that may infect your computer, its components, data or any other material as a result of your use of the this website or the downloading of material contained in it or similar material of another website to which this website refers.


19. Links to our website

Our website may contain links to other websites and resources provided by third parties. Such links are provided for informational purposes only and the content of such websites or sources is in no way under our control. Therefore, we bear absolutely no responsibility for any loss or damage that may be caused by the use of such links.

20. Written Communication

Applicable law requires that some of the information or updates we send you be in writing. When you use our website, you accept that communication with us will mainly be done electronically. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic form of communication and acknowledge that all agreements, notices, information and other communications we provide to you electronically comply with any legal requirement that such communication be in writing. This term does not affect your statutory rights.