Shipping & Returns Policy

SHIPPING 

  • Greece: 3 Euro – free shipping on all orders over 100 Euro
  • Europe: 15 Euro (Express shipping) – free shipping on all orders over 200 Euro
  • USA: 25 Euro
  • Rest of World: 30 Euro
    Please note that deliveries to Russia and Venezuela cannot be fulfilled at the moment. If you cannot find your destination country drop us an email at info@house7.gr to assist you.

 

All domestic orders are shipped with Speedex & Geniki Taxydromiki within 1-2 working days – except national holiday, Christmas & Easter periods
All international orders are shipped with DHL within 1-2 working days – except national holiday, Christmas & Easter periods.

RETURNS

  • You can return your order within 15 days of delivery. Please note that returning your order is at your own cost and the order’s shipping charge cannot be refunded, unless the garment is faulty.
  • Let us know about your return via e-mail at info@house7.gr or give us a call at (+30) 2130258896.
  • Fill out your return note with your order number and make sure that it is placed in your parcel.
  • Items must be returned with receipt, unworn, unwashed, undamaged and unused with their original tags.
  • Please email the tracking number on your label to info@house7.gr

We reserve the right to refuse returns if these conditions are not met.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods. In case of dispute, we also recommend you retain proof of sending. For international returns please mark clearly  “No commercial value” as description of contents on all paperwork provided by your chosen carrier.Our Address Is:HOUSE • 7
35 Ag. Paraskevis Str.,
Halandri, 15234
Attica, Greece
(00)30 2130258896
NOTE:On some cases, such as special sales or clearance offers, we cannot issue refunds. Make sure you are aware of your order’s condition (there will be a relevant note on each such garment’s description page) and don’t hesitate to ask us about anything relevant to these garments, before you proceed to your order.

What Options We Offer

  • Repair and Return: if an item is faulty – and there is the possibility – we can repair it for free and return it to you.
  • Issue Store Credit: a personal discount code will be issued for you. You can use that code on your next purchase from our e-shop and the amount will be automatically deducted from your purchase. You can also use that code for in store purchases.
  • Exchange With Another Item: you can replace your item with something else available in our e-shop or store. If you have already picked up one let us know through e-mail or phone, so that we will reserve it for you.
  • Full Amount Refund: we will refund you the whole amount you ‘ve spent on your buy. Please let us know your bank account and IBAN no, as well as which bank you cooperate with, to fulfil this. The amount will be refunded in approximately 6-7 days.
Payment methodsCredit /Debit Card (pay.vivawallet.com/house7)
Paypal (paypal.me/house7official)
Bank Deposit (Piraeus bank GR50 0172 0540 0050 5409 8832 620)
* Cash On Delivery (available only for Greece, +2,5 Euro)
* Note that if a Cash On Delivery order is not received without any notice from you, we will refuse to accept another Cash On Delivery order from you in the future and the orders you place will be automatically cancelled.