Delivery & Returns

Shipping information 

  • Greece: 3 Euro – free shipping on all orders over 100 Euro
  • Europe: 15 Euro (Express shipping) – free shipping on all orders over 200 Euro
  • USA: 20 Euro
  • Rest of World: 30 Euro
    Please note that deliveries to Russia and Venezuela cannot be fulfilled at the moment.

All domestic orders are shipped with Geniki Taxydromiki or ELTA within 1-2 working days.
All international orders are shipped with DHL

Express shipping: 4-5 working days

Please note that the delivery dates are taking longer due to the COVID-19 circumstances. We are doing our best to deliver your goodies asap.

How To Return An Item

If you want to return an order you can do so within 10 days of delivery.
Please let us know via e-mail at [email protected] or just give us a call at (+30) 2130258896.

If you are a Greek customer, we suggest you use Geniki Taxydromiki services (www.taxydromiki.com), where the cost varies from 3.00€ to 5.00€. You can send the package at our charge and the fee will be reducted from your returning amount. Please note that returning your order is at your own cost and the order’s shipping charge cannot be refunded, unless the garment is faulty.

Fill out your return note with your order number and make sure that your return note and your receipt are placed in your parcel.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods. In case of dispute, we also recommend you retain proof of sending. For international returns please mark clearly  “No commercial value” as description of contents on all paperwork provided by your chosen carrier.

What Options We Offer

  • Repair and Return: if an item is faulty – and there is the possibility – we can repair it for free and return it to you.
  • Issue Store Credit: a personal discount code will be issued for you. You can use that code on your next purchase from our e-shop and the amount will be automatically deducted from your purchase. You can also use that code for in store purchases.
  • Exchange With Another Item: you can replace your item with something else available in our e-shop or store. If you have already picked up one let us know through e-mail or phone, so that we will reserve it for you.
  • Full Amount Refund: we will refund you the whole amount you ‘ve spent on your buy. Please let us know your bank account and IBAN no, as well as which bank you cooperate with, to fulfil this.


Our Address Is:

HOUSE • 7
35 Ag. Paraskevis Str.,
Halandri, 15234
Attica, Greece
(00)30 2130258896

Returns Policy

  • We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
  • Items must be returned unworn, unwashed, undamaged and unused with their original tags.
  • Returned items will be refunded excluding shipping charges.
  • Please email the tracking number on your label to [email protected]

We reserve the right to refuse returns if these conditions are not met.

NOTE:

On some cases, such as special sales or clearance offers, we cannot issue refunds. Make sure you are aware of your order’s condition (there will be a relevant note on each such garment’s description page) and don’t hesitate to ask us about anything relevant to these garments, before you proceed to your order.

Payment methods

Credit /Debit Card • Paypal • Bank Deposit • Cash On Delivery (available only for Greece)

 

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